We collect personal data for a variety of reasons, like providing and supporting your services, managing your account, and improving our products and experiences. Personal data includes information you share with us, such as your contact and account details, as well as billing and payment information. We also collect information about your device, how you use our services, and how our network performs, which helps us keep everything running smoothly.
For more details about the personal data we collect and how we use it, please review our
We disclose personal data to others for a few reasons, as described in our Privacy Notice. Some of those disclosures might be considered “sales” (as broadly defined by state privacy laws). To opt out of those disclosures, visit our Privacy Dashboard or select “Do Not Sell or Share My Personal Information” in our website footer. You can also use those controls to opt out of having your personal data shared with third parties for certain kinds of targeted advertising. To learn more, please read our Do Not Sell or Share article.
You can request access to your data, ask us to correct it, or request that we delete it, subject to certain legal or business requirements. You can also manage how your information is used for things like analytics and reporting, ads and offers, product development, fraud & identity theft protection, and certain automated decision-making. You can opt out of having data sold or shared for targeted advertising and adjust your marketing communications preferences.
Many of your choices can be managed directly. Visit our Privacy Dashboard to adjust your preferences at any time. In some cases, we may need to verify your identity. Some choices may not apply in every situation, or to every brand, or may vary depending on where you live, but we won’t discriminate against you for exercising your privacy choices. To learn more or to make your choices, review our
To learn how to make a request, please review the article that best describes you:
For security reasons, requests must be submitted using one of the designated methods described in the articles.
The data we provide on an access report varies depending on the data we collect about you and your relationship with us. For example, if you’re a primary account holder, you’ll get account-level data for all lines on the account. If you’re not a primary account holder, your report will include only personal data associated with your phone number and email as provided in your request. Access reports do not include certain data, such as call details, that you can find in T-Life or in your
We strive to keep personal data only as long as necessary for the purposes described in our Privacy Notice. For example, to deliver services, comply with laws, maintain security, or for business operations. When longer retention is required by law, we keep the data accordingly.
We work continuously to help keep your personal data safe, and to protect systems and products. We monitor performance, invest in our digital infrastructure, and leverage industry best practices to identify and assess cybersecurity threats. We use independent experts and security researchers to test our cybersecurity defenses and help identify potential weaknesses. We also provide employees with the tools and training needed to help protect our systems and data. To help keep your personal data safe, read our Online safety and account protection article and use the tips and tools listed there.
When you use a device on our network, we collect location information as part of how cellular networks operate. Depending on your device and settings, we may also collect device and network diagnostic information. With your permission, we may use more precise location information for things like advertising, offers, location-based services, or other features you choose to use. To review and manage your choices, visit our Privacy Dashboard.
We know it’s important to handle children’s personal data with care. We do not knowingly collect personal data from or about children under 18 unless a parent or guardian has given permission. When we do collect information about a child—typically to provide a product or service—it’s handled carefully and only for specific purposes like delivering the service your child uses. Visit our Children’s Privacy Notice to learn what we do—and don’t do—when it comes to children’s data.
Parents or guardians who have accounts with many of our services can designate a phone line as a Kids’ Line, giving them additional privacy and family controls. Visit our Family Controls and Privacy article to learn more.
We use cookies, pixels, and similar technologies to make our websites and apps work properly, to remember your preferences, to understand how you use our sites/apps, and for other purposes. If you participate in our ad programs, we use these technologies to deliver offers and advertising. You can adjust your browser or device settings or visit our Cookies and Tracking article to manage your preferences.
You can manage your marketing preferences at any time.
For
Visit the Your marketing preferences article in our Privacy Center and follow the instructions to update your settings. You can also manage your preferences by logging into your account.
For non-customers or those who can’t log in:
If you’re receiving marketing messages at a phone number or email address not tied to an account, please follow the instructions in the
You can view your usage history by logging into your
Follow the instructions below if you get a suspicious text message, email, or call.
Text messages
If you’re a
Emails
If you receive a suspicious email, please report it to your email service provider as spam or a phishing attempt.
Voice calls
To report suspicious voice calls, you can do one of the following:
In the T-Life app: Navigate to
On the web: Visit callreporting.
To learn more about protecting yourself from scams and fraud, read our article, Online safety and account protection.
Email addresses can sometimes be entered incorrectly. If you’re receiving messages intended for someone else, please contact us to report it.
We’re here to help with your privacy questions. Review our Privacy Notice to learn what personal data we collect, how we use and share it, and the choices available to you. Tour our Privacy Center where you can read helpful education articles on common privacy topics. Visit our Privacy Dashboard where you can manage your privacy preferences and marketing settings. If you still have questions, please contact us.
Visit the
If you’re a current or former UScellular customer, we encourage you to review the UScellular Privacy Policy for information about how your data is collected, used, and shared. If you want to manage your privacy choices for your UScellular data, you should make your request to UScellular. Learn about your choices and get started in the UScellular Privacy Center.
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